Albert Vergeer has been director of CAIW since December 2012. Vergeer had had a long career with KPN before joining CAIW. He was, amongst other things, responsible for the Customer Care and Billing IT, as well as the technical product development of mobile. He was also in charge of the consumer organization of KPN, responsible for the provision of TV, internet and telephony products, using copper as well as fiber, under different labels.